To better understand the impact COVID-19 has had on the industry, as well as the role technology will play in the upcoming open enrollment season, we partnered with general agents and carriers to survey nearly 600 brokers, account managers, and agency owners. We then used this data to glean insights and project trends for the upcoming open enrollment. We are excited to share these findings with you now, and hope it helps you to better define your next normal as you enter an open enrollment season unlike any other.
